1. Information We Collect

We collect information from and about users in several ways:

1.1 Information You Provide to Us

• Account Information – name, email, company name, password.

• Billing Information – payment method, billing address (processed via third-party payment processors).

• Business Metadata – website URLs, structured data, product or service descriptions, schema markup you submit.

• Communications – inquiries, support tickets, feedback.

1.2 Information We Collect Automatically

• Device Information – IP address, browser type, operating system, device identifiers.

• Usage Data – pages visited, time spent on site, referring URLs, clickstream data.

• Cookies and Similar Technologies – including session cookies, persistent cookies, and tracking scripts.

1.3 Information from Third Parties

We may collect data from third-party sources including analytics providers, AI platforms (if they provide usage or recommendation feedback), and marketing partners.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service.

• Process transactions and send invoices.

• Analyze usage trends and improve product features.

• Notify you of AI mentions of your business.

• Provide customer support and respond to inquiries.

• Send you important notices and promotional materials (with consent where required).

• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers – such as hosting, analytics, customer support, and payment processors.

• AI and LLM Partners – with your consent or instruction, for the purpose of feeding your metadata into relevant AI models.

• Legal Requirements – if required by law or to protect rights, safety, and our users.

• Business Transfers – in the event of a merger, acquisition, or sale of assets.

We ensure all third parties adhere to strict data protection standards.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session integrity.

• Analyze traffic and usage.

• Provide personalized content.

• Facilitate login and account access.

You may control cookies through your browser settings or opt-out of some tracking via our Cookie Preferences Manager.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service.

• Fulfill legal or regulatory requirements.

• Maintain security, fraud prevention, and audit logs.

You may request deletion of your data, subject to certain legal exceptions.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 For EU/EEA Users (GDPR):

• Right to access personal data.

• Right to correct or delete data.

• Right to restrict or object to processing.

• Right to data portability.

• Right to lodge a complaint with a supervisory authority.

6.2 For California Residents (CCPA/CPRA):

• Right to know what personal data we collect.

• Right to delete personal data.

• Right to opt out of data sharing or sale (we do not sell personal data).

• Right to non-discrimination for exercising privacy rights.

To exercise your rights, email us at privacy@llimo.co

7. Data Security

We implement technical and organizational measures to protect your data:

• Encryption in transit and at rest.

• Regular vulnerability scanning and updates.

• Role-based access control.

• Third-party security audits.

No system is 100% secure, but we work to ensure your data is handled safely.

8. International Transfers

Your data may be stored and processed in the United States or other countries where we or our partners operate. If you are located outside the U.S., your data will be transferred in compliance with applicable data protection laws.

We use Standard Contractual Clauses or other appropriate safeguards when transferring data internationally.

9. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If we become aware that a child has submitted personal information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Site or email.

Please review this policy periodically. Continued use of the Service after updates constitutes acceptance of the new terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us:
Email: privacy@llimo.co